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City of Allen

General Information

(322779)

Job title: Information Technology Applications Specialist
Job location: Allen, TX 75013 United States
Requisition code: 926
Date posted: 11/08/13
Job type: Full-Time
Compensation: Base Salary Range: $44,111.60-$63,965.20

Benefits:
-Health & Dental Insurance
-Life Insurance
-Long-Term Disability
-Optional programs that include Short-Term Disability, Voluntary Supplemental Life, Dependent Life and Voluntary AD&D insurance group rates.
-Flexible Spending Accounts
-Wellness Program
-Workers Compensation
-9 Holidays
-Vacation
-Sick Leave
-Retirement
-Longevity pay

Job Classification


Job Category:Technology

Job Description


Job description:
The purpose of this position is to support City of Allen departments with their computer application needs by creating and maintain documentation, researching and planning updates; reviewing, analyzing and documenting best practices; and performing verification testing. This position also creates ad hoc reports for users and resolves customer issues by troubleshooting and correcting system issues. This position provides occasional direction to other employees.

ESSENTIAL FUNCTIONS:
Provides application support by acting as subject matter expert and creating and maintaining documentation regarding how the application is intended to function and how the functionality is being utilized by City staff.

Creates and maintains procedure and training manuals by documenting application capabilities and department use of the capabilities. Updates documentation after changes in live production.

Maintains application software by researching, planning and executing upgrades,
updates and patches.

Reviews, analyzes and revises the efficiency and best practices of application processes by reviewing vendor updates and meeting with departments to obtain input and feedback, and maintaining and updating procedures before and after live production implementation.

Performs verification tests on systems related to new applications, upgrades, updates by loading upgrades and updates in to the test system to ensure functionality. Maintains and revises testing documentation.

Creates and designs ad hoc reports and/or database applications customized to specific needs of department users.

Acts as liaison between department users and the application vendor to address system issues and improvements.

Job Requirements


Education, training, experience:
Work requires broad knowledge in a general profession or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree in Computer Science, Business Administration, or related field.

Two years of relevant experience. Public Safety CAD and RMS applications experience preferred.
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