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City of Sugar Land

General Information


Job title: End User Support Specialist
Job location: Sugar Land, TX 77479 United States
Requisition code: 1300039
Date posted: 03/25/13
Job type: Full-Time
Compensation: Depends on qualifications

Job Classification

Job Category:Technology

Job Description

Job description:
At the City of Sugar Land, we are looking for people driven by a desire to contribute, possess a willingness to be challenged, and are committed to public service. Our champion employees are a driving factor for making Sugar Land “One of America's Best”.
The Information Technology Department has an opening for End User Support Specialist. The primary responsibility of this position is to preform on-going troubleshooting on desktop hardware and software. This position acts as the end user’s primary point of contact within the Information Technology organization. Other duties for the position include, but are not limited to, the following:

•Provide information and coordinates support and resources
•Respond to requests for services
•Install hardware and software
•Troubleshoot hardware and software failures
•AV & training lab setups/troubleshooting
•Product/SW-HW installation documentation/technical writing
•Review and research new technology
•Assist to maintain inventory of hardware and software
•Creating, enabling, disabling, or removing system user accounts
•Assist operations with network connectivity
•Setup and troubleshoot telecommunications devices
•Participate in on-call rotation
•Other duties/projects as assigned

Job Requirements

Education, training, experience:
Bachelor’s degree in Business or Public Administration, Computer Science or a related field. Other combinations of experience and education that meet the minimum qualifications may be substituted.

•Require two years of experience in the information technology field.
•Valid Texas Driver's License.


•Prefer municipal experience.


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