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City of Conroe

General Information


Job title: Communications Officer
Job location: Conroe, Texas, TX 77301 United States
Requisition code:
Date posted: 11/28/12
Job type: Full-Time
Compensation: $14.345 per hour
•Medical /dental/vision insurance (employee’s premiums paid by city), defined benefit retirement plan through TMRS, paid vacation and sick leave, 11 paid holidays per year, longevity pay, ICMA deferred compensation plan, worker’s compensation insurance, employee club, perfect attendance program, Parks & Recreation facility usage, uniforms provided (where required).

Job Classification

Job Category:Safety - Other (Dispatcher, Animal Control, etc)

Job Description

Job description:
To facilitate the flow of information between the public and law enforcement officers, this position performs technical duties of receiving and relaying information in a rapid, precise manner that could have substantial consequences if done incorrectly. Job entails shift work under highly stressful circumstances. The position requires a considerable degree of initiative and independent judgment within procedural boundaries in responding to emotional, disturbed and sometimes abusive people in a variety of situations. Work may be done separately or in conjunction with other dispatchers and dispatchers may assist in training, teaching and basic operational equipment management. It requires rotating shift assignments and overtime in accordance with maintaining a fully operational 24 hour facility, including weekends and holidays.

Job Requirements

Education, training, experience:
•High School Diploma or GED
•Six months - 1 year clerical or customer service environment
•Intermediate computer skills
•Geographical knowledge of the area is beneficial
•TCIC Certification or ability to obtain within six months
•Valid Texas Driver's License required for use of city vehicle
•Experience operating a computer, printer, radio console, facsimile machine, copier, calculator, multi-line phone, radio communications equipment, computer aided dispatch system, TTY/TDD system, headsets, paper shredder
•TLETS/NLETS Certified within 6 months of hire date, Basic Telecommunicator Certificate within 1 year of hire date
•Must be 21 years of age or older
•Ability to handle multiple duties at one time and prioritize duties according to the nature of the request; adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays or unexpected events.
•Ability to apply principles of rational systems; interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment, decisiveness and/or creativity to adopt or modify methods and standards to meet variations in assigned objectives.
•Ability to read city and county maps accurately and quickly; maintain familiarity with major roads, streets, hospitals, schools, churches, buildings, and other landmarks in Conroe and Montgomery County.
•Ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
•Ability to consistently be at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time; able to work shift work encompassing a 24 hour day, 7 day week, including days, evenings, nights, weekends and holidays.
•Ability to type at 40 wpm with 90% accuracy; proficient in operating computer terminals.
•Must read and speak the English language coherently. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Read English rapidly and understand clearly what is read. Write English rapidly and maintain legibility.
•Ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally. Ability to read and discern visual images on a variety of media including small LCD's, printed matter, indicator lights and color.
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