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City of Corinth

General Information

(238091)

Job title: Utility Billing Tech
Job location: Corinth, TX 76208 United States
Requisition code:
Date posted: 01/04/13
Job type: Full-Time
Compensation: $14.17 to $16.11 per hour DOQ
City benefits

Job Classification


Job Category:Finance/Purchasing

Job Description


Job description:
Duties & Responsibilities:
• Process billing account information for City utility services; payments, service requests, service charges, adjustment requests and corrections according to City policies and procedures.
• Perform cashier duties; receive payments, issue receipts, balance cash drawer, correct errors, and prepare deposits and daily reports.
• Enroll new customers and close customer accounts; track services provided and verify proper billing for services; calculate and prepare account adjustments and notations to customer's records within scope of authority; documents actions taken on customer's account.
• Provide prompt, courteous, and accurate service to the public with billing questions, requests for information, and complaints in order to maintain positive customer service relations.
• Receive complaints and requests for information, and attempt to resolve them by researching files and records; explains rates, rules, policies, and procedures; explain the proper use and completion of forms and documents; refer matters requiring policy interpretation to supervisor for resolution; coordinate solution of customer service issues with other department staff.
• Update and track a variety of electronic and paper files, records, reports, and related documents; maintain file integrity and confidentiality by monitoring and assuring compliance to City policies and procedures; assure the accuracy of the electronic and paper filing systems.
• Establish, track and audit of accounts for North Texas Transportation Association (NTTA) toll tag receipts.
• Track and audit of fire hydrant meters/accounts.
• Establish and maintain residential and commercial accounts within the current software.
• Maintain absolute confidentiality of work-related issues and customer records.
• Research, solve and/or make necessary recommendations for efficient water usage.
• Issue necessary work orders to open/close accounts, leak checks, etc., and coordinate the connection/disconnection of City utilities.
• Responsible for the opening and closing of City Hall on a daily basis.
• Responsible for making copies of all new welcome packets and new customer information.
• Responsible for processing the City’s mail.
• Act as a liaison between the City and Community Waste Disposal.
• Other duties as assigned.

Job Requirements


Education, training, experience:
Education and Experience:
• Graduation from high school or a general equivalency diploma (GED)
• Two or more years of responsible clerical experience interacting with the public.
• Sufficient experience, education and training to perform office support and customer assistance in a Utility Billing Department.
• Very strong customer service skills.
• Interact tactfully and effectively with members of the public, city staff, and elected officials.
• Ability to work under stressful conditions at a fast pace, keeping a friendly, positive attitude.
• Good knowledge of modern office practices and procedures; correct spelling, punctuation and grammatical usage; basic business arithmetic.
• Skill in using spreadsheets and word processing software packages, organizing data and materials, preparing reports and documents, and entering data accurately and efficiently.
• Ability to type accurately; 10-key calculator by touch.
• Must be bondable.
• Must pass a criminal background check, credit check and drug test.
Preferences:
• Incode/Utility Billing Experience preferred.
• One year cash handling experience preferred.
• Bilingual preferred.

Required Licenses or Certifications:
• Must possess a valid Driver’s License. (Must obtain a Texas driver license within 30 days of hire per State law.)

Physical Demands / Work Environment:
Position requires prolonged sitting in the performance of daily duties and frequent repetitive keyboarding motion for inputting data and preparing reports and other documents. The position also requires walking, standing, stooping, some pushing, dragging, light and heavy lifting while handling bound records or printouts or boxes of paper and documents. The incumbent often juggles multiple tasks, works under pressure of deadlines and with frequent interruptions. Risk is involved in handling money.
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