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City of Kyle

General Information


Job title: Emergency Communications Specialist
Job location: Kyle, TX 78640 United States
Requisition code:
Date posted: 12/18/12
Job type: Full-Time

Job Classification

Job Category:Safety - Other (Dispatcher, Animal Control, etc)

Job Description

Job description:
Under the direction of the Emergency Communications Supervisor, the Emergency Communications Specialist (ECS) will perform the dispatching duties as required by the Emergency Communications Supervisor. Dispatchers perform a full range of radio and telephone operational duties in the Kyle Police Department (a 24/7/365 day operation). EC Specialists are required to process and prioritize incoming calls for police assistance.
- Use a computer-aided dispatch system (CAD).
- Receive emergency calls from the public requesting police services.
- Determine the nature and location of emergencies; determine priorities, and dispatch police as necessary and in accordance with established procedures.
- Receive and process 911 emergency calls.
- Maintain contact with all units on assignment; maintain status and location of police officers.
- Answer non-emergency calls for assistance.
- Enter and retrieve information quickly from a variety of local and automated law enforcement systems.
- Receive requests for information regarding vehicle registration, driving records and warrants and provide pertinent data.
- Monitor several complex radio frequencies.
- Operate a variety of communications equipment including radio consoles, telephones and computer systems.
- Provide the public with basic safeguard instructions in dangerous conditions prior to arrival of trained police personnel.
- Maintain accurate call information.

Job Requirements

Education, training, experience:
-High School Graduate or Equivalent.
-Valid Drivers License.
-After hire, employees in this classification are required to successfully complete TLETS/OMNIXX, TDD, TLETS, and CPR certification training courses. After certification is obtained and once the 6-month probationary period is completed, their is a potential of pay being increased to $15.00.
- Effectively relate to persons that are contacted in the course of work.
- Must have the ability to perform in stressful situations.
- Must have excellent verbal and written skills.
- Must be able to work rotating shift assignments as required, which may include nights, weekends and holidays.


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