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City of Allen

General Information


Job title: Police, Fire, EMS Dispatcher/E911 Call Taker
Job location: Allen, TX 75013 United States
Requisition code:
Date posted: 03/26/13
Job type: Full-Time

Job Classification

Job Category:Police

Job Description

Job description:
The Communications Division is one of the most vital services for both our Police and Fire departments and also serves as the critical link between the citizens in need and responding personnel. Our Dispatchers receive and dispatch requests for Police, Fire, EMS and Animal Control emergency and non-emergency services and also provide Emergency Medical Dispatch (EMD) services.

Essential Functions:

The information listed below is intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of this position.

• Answers multi-line telephones for both emergency and non-emergency calls. Identifies the problem(s), reassures the victim or caller, gathers required information (nature, severity, location and status of emergency), and dispatches information and units. Upon receiving EMD (Emergency Medical Dispatch) certification, provides pre-arrival medical instructions to citizens on the telephone in life/death situations before paramedics arrive at the location; relays patient status and vitals to paramedics.

• Operates a multi-channel public safety radio system while simultaneously listening to and comprehends both telephone and radio traffic; receives and transmits pertinent information on all calls for services including those in progress and those involving other agencies; monitors activities of Police, Fire and Emergency Medical Service personnel; maintains the location and call status of all emergency units during an assigned dispatch shift.

• Maintains records and data for items such as warrants, missing persons, stolen property and emergency protection orders by confirming information is correct, entering and modifying information in database and clearing information as applicable.

• Comprehends and applies city ordinances, city and departmental policies and procedures; operates computer terminals for specialized access with various automated data banks; simultaneously inputs, retrieves, and maintains information, reads from both computer screens and printouts; reads and interprets maps, charts, and other graphic material in print and computer format. Communicates with hearing/speech impaired citizens by operating a specialized T-D-D

• Provides assistance to residents and visitors by communicating and relaying messages, responding to requests for information, referring questions to the appropriate department or agency and interacting with citizens on a regular basis.

Job Requirements

Education, training, experience:
Job Requirements:

Formal Education / Knowledge
High School Diploma or GED

No experience required. Previous data entry and customer service experience is desired. Must be able to accurately type 30 WPM, have the ability to perform data entry and operate computer equipment.

Certification and Other Requirements
Valid Texas Class C Driver's License

The Communications Division will provide opportunities for certification in the following areas as part of its initial training program. Applicants must possess or have the ability to obtain the following certifications within the specified timeframes:

• TCLEOSE Basic Telecommunications Operator Certification within six months from date of employment.

• TLETS Certification within one year of employment.

• Emergency Medical Dispatch Certification within six months from date of employment.

• TCIC/NCIC Certification within one year of employment.

• TDD (Telecommunications Device for the Deaf) certification within one year of employment.

Desired Skills

• Ability to listen and communicate effectively.

• Ability to evaluate a situation and determine the appropriate level of response needed.

• Ability to remain calm and function appropriately during stressful situations.

• Ability to establish and maintain effective working relationships.

• Ability to successfully work in a multi-tasking environment with constantly changing priorities.
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