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Job (this posting is closed/inactive)

City of McKinney

General Information


Job title: Customer Service Representative - Utility Billing
Job location: McKinney, TX 75070 United States
Requisition code: Job #1314-138
Date posted: 05/27/14
Job type: Full-Time
Compensation: Full time benefits

Job Classification

Job Category:Administrative

Job Description

Job description:
Customer Service Representative

Starting Salary: $13.67 hour
Closing Date: Currently Open
This position is subject to close without notice


As a member of the Revenue Collections team, this position reports to the Senior Customer Service Representative. The primary responsibility is to process customer utility (water, sewer, & trash) payments and provide high level account information.

This position operates in a fast-paced, heavy volume of telephone calls environment. A high level of integrity, dependability, and a strong sense of urgency with proven results is expected. Accurate cash handling, decision making, multi-tasking are required. Spanish speaking skills are preferred.

Job Requirements

Education, training, experience:
High School diploma or GED required. Successful candidates will have two (2) years customer service experience which reflects a progression of responsibilities. Must be able to pass pre-employment screenings.

Selected applicants will be tested on the following: data entry skills, cash handling skills, and logical thinking patterns as related to water consumption scenarios.

Preferred Qualifications
Ability to speak, read, and write Spanish preferred.
Utility billing experience and SunGard NaviLine software knowledge preferred.

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